Need Electrical Guru/Engineer

[ryanbatc]

I'm still a new homeowner (first house) and we're having an issue with the downstairs thermostat. This is not the furnance thermostat - it is for our separate baseboard heaters (electric of course)

The Thermostat manual is here:
http://www.aubetech.com/manuel/1/TH110A-DP-P-240-7D.pdf

The issue:

Power switch ON, but no readings on the LCD screen, and NO heat, which kinda blows here in duluth. We DO have furnace heating (we think, though it just started acting up - we have dual power electric/fuel oil. Essentially for the furnance, the fuel oil kicks on when the power company wants it to, they control that part - ON or OFF peak times...

Anyway, back on topic, the baseboard heater thermostat doesn't seem to be operating. I used my voltmeter to see if I was getting any volts across the wires and THERE WAS NO READING! Uggh. The circuit breaker DID NOT trip or anything too, so I'm really stumped. I'm not a guru and am just getting used to this house owner thing lol....

Any engineers out there that could lend a hand?

Thanks.

[JohnyRico]

Electrical is tricky because problems can show on one thing and be caused by something that seems completely unrelated. What else is on that same circuit? If you have no reading on the volt meter then you may have a separate problem upstream. Have you installed any other new equipment or worked on any other electrical device?

[DougBob]

Dude we need pics of the everything.

[Jeffro]

as an electrical distributor i'm not an electrician but maybe i can give my two cents. Try to simplify it first, its always easy to check the simple things and get that out the way. Your saying when the power switch is on you have no lcd screen and no readings. Did you check your switch and see if its making contact? This could be as simple as a bad switch. take a picture of it, if this is the problem i might be able to mail ya one free of charge :D:D

[ryanbatc]

Thank you for your replies,

We solved the problem.... by playing the waiting game hehe

See, I checked our power company's website, and from 6pm-10pm last night dual fuel service was interrupted, meaning from 6-10 we'd only be allowed to use the fuel oil burning furnace. Another thing we discovered was that the old owners wired our baseboard heaters/thermostat to the dual fuel system - or maybe the power company did.

Anyway, at 10pm, the baseboard heaters thermostat turned back on....

This makes sense because in order to have dual fuel, a customer needs an alternative source of heating, and downstairs, we have a propane fireplace, so that will backup the heaters if need be.

:2thumbs:

[JohnyRico]

Yeah, that was my next idea. :shock:

[DougBob]

Yeah mine too :D